CATCH, Inc.

Position Summary

Position Title: Rapid Resolution Case Manager 
Reports To: Region III Programs Director
FLSA Classification: Non-Exempt, Full-Time

The Region III Rapid Resolution Case Manager I serves our Rapid Resolution and Permanent Supportive Housing programs in Region III by managing a caseload of households experiencing homelessness. The Case Manager will partner with households to co-create a housing plan and move them into permanent housing quickly. From there, the Case Manager will support households in building financial and personal stability, always through a trauma-informed and client-centered approach. Success in this role depends not only on task execution, but on how you show up: with empathy, cultural humility, collaboration, and a fierce belief in each person's right to housing. Our Case Managers embody a culture of collaboration and resilience, not just inside the office but in the broader community. 

Key Responsibilities 

Housing Navigation - 20% of Time

• Work with the Landlord Relationship Manager and area landlords to secure safe and stable housing for families. 
• Coordinate rental and utility assistance throughout program enrollment.
• Support clients in completed housing applications and required documentation. 
• Advocate with property managers to overcome screening barriers, when appropriate, through the use of Reasonable Accommodations. 

Client Support - 60% of Time

•  Conduct intake interviews to determine program eligibility, enroll households, and review program expectations and participation agreements. 
• Meet at least monthly (or more frequently, as needed) with clients to assess housing stability, income, employment, health, family functioning, progress toward goals, and barriers.  
• Gather and evaluate medical, psychological, environmental, and social factors to inform service planning. 
• Counsel clients individually, in family, or in other small groups regarding plans for meeting needs, and aid clients to mobilize inner capacities and available resources to improve social functioning.
• Help clients to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and client's part in resolving them.
• Determine client's eligibility for financial assistance from other social service program eligibility and refer clients to mainstream resources, as needed.
• Review personal goals and perform follow-up to determine quantity and quality of service provided to the client and the status of the client's case.
• Conduct home visits.
• Develop working understanding of Rapid Re-housing models, Trauma Informed Care, Strengthening Families, and Motivational Interviewing; consistently demonstrates knowledge and understanding of models through all aspects of client care.
• Maintain a full case load as determined by the supervisor

Documentation - 10% of Time

• Maintain accurate, timely, and well-organized client files, including employment, medical, and educational documentation as required.
• Adhere strictly to HIPAA, VAWA, and agency confidentiality standards at all times
• Enter data into ClientTrack, our electronic file management software, in compliance with Federal, State, and local regulation requirements. 

Advocacy - 10% of Time

• Assist clients with reasonable accommodations and appeals of housing denials. 
• Advocate with landlords and community resources to remove barriers and support long-term housing stability 
• Elevate systemic barriers, trends, and program success to supervisors to inform program improvement.

Core Competencies

Collaboration

Client-centeredness

Resourcefulness

Resilience

Qualifications (Preferred Skills and Experience)

• A sincere passion for ending homelessness (experience with Housing First programming a plus)
• At least 3 years of experience in case management or support services with vulnerable populations 
• Bachelors Social Work or equivalent experience in case management, or community support preferred
• Strong written and oral communication skills with the ability to adapt for different audiences
• Must have reliable transportation and willingness to work in the community
• Knowledge and practice of motivational interviewing and trauma-informed care preferred
• Familiarity with substance abuse intervention, crisis intervention, and strength-based practices
• Fluency with Google Suite, Microsoft Office Suite, database management, and other organizational competencies

What We Are Offering

• Opportunity be a leader in growing an innovative and much-needed program
• Working with a team that prides itself on its people-first culture, strategic alignment, and adoption of evidence-based practices
• Competitive package of benefits with 100% of employee Medical, Vision, and Dental paid by CATCH. 
• 32 Hour Work Week
• Wage Range: $24-$25 per hour

How to Apply

CATCH is an equal opportunity employer. We strongly encourage candidates with lived experience of homelessness or  housing barriers to apply. CATCH is committed to providing equal opportunity to all employees and applicants without regard to race, ethnicity, religion, disability, national origin, age, gender, marital status, sexual orientation, gender identity, veteran or military status. To apply, submit your resume and cover letter.

Position will be open until filled.